I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. Sent it to Steam on Saturday the 21th. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. ago. So I had to contact Steam and set up an RMA. We are happy to announce today that our new Steam Deck repair centers are now open. Seems like you either have to accept it or return it. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). 1. Steam initiated an RMA. 5/23 - FedEx delivered the RMA to Valve. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. You'll get 2-3x that if you're playing simple games or watching movies. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. It sounds like the beginning on May. 5. 7. My Steam Deck had an issue with the battery not charging past 53%. I hope Valve gives you a real answer. The Steam Deck should boot into the BIOS menu. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. Ace-_Ventura •. They got the Steam Deck within 2 days on Wednesday. 28: steam deck is delivered to them. They sent me back a brand new sealed device and they were very quick about it too. , an "airplane legal" 100Wh / 27,000mAh battery will last about 5 hours normally, and 10-15 if you're in lower power mode (s). For me it was every game I threw at it and it would happen within 1-2 minutes from launch. yeah, you should be able to. 14 day buyers remorse return policy. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. 30/03 -> Valve sent me a new Steam Deck. blackbalt89 • 1 yr. Get appMar 4, 2022, 2:01 PM PST. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. ago. how long have you waited to get your RMA? I. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. Turn around time is good, anything from 1 week to 6 months. Literally nothing happens when using them. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. • 2 yr. - Contact Steam Support on May 16th. I was looking into the same. Miffen May 27, 2022 @ 12:09pm. Steam Deck > General Discussions > Topic Details. even though ur deck is 99%, its not 100%. They responded within hours when I started the ticket. Navigate to the Power Menu. And what to do if you end up with a broken version of. If you just randomly had a seizure in your bathroom and the Deck was collateral damage, you should explain that to Valve in your support ticket. It reached the return center on August 5th and support said it had finished processing on August 9th. Within the BIOS, use the D-Pad to navigate and the A button to select. Edit: And there’s the evidence that this sub is toxic AF. Navigate to the Power Menu. . So I ship my Deck back to Carol Stream, IL that Monday and tracking shows they received it on March 29. delivery. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process. Messages. * Now here is where we are going to deviate a bit from the steam support advice. Steam initiated an RMA. At least everything I set up on deck is relatively easy to set up again I did a factory reset yesterday. Apr 7 (PM): Support Initiate RMA Process. At the time I got the deck, I assumed it was a steam in the material and ignored it. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. Perhaps it's not refurbished 😅. Getting a little bit impatient at this point. So, for ex. Plugged it in, turned it on, tested all buttons and touch screen through the settings. Then yes you RMA. It didn’t actually get picked up. I already contacted Steam Support so please don't comment telling me to do it. usually anywhere from 6-8 hours. 1280 x 800 HDR OLED display. Donations are appreciated, but not necessary:paypal. We are happy to announce today that our new Steam Deck repair centers are now open. Regardless its definitely RMA time. Steam Deck: On bottom-right rear surface. They refuse to send me a replacement until their “investigation” is complete. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. I still have no update and waiting for a new unit to be shipped to me. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. In the photo above, short screws are circled with a Red Circle, and long screws are circled with a Blue Circle. Have the RMA paperwork in the box as the first thing support would look at when opening it. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. my advice for anyone reading this. maybe my fifth Deck will be the one. - Deck finally arrives. how long have you waited to get your RMA? I. Add a Comment. Wi-Fi 6E. I still have no update and waiting for a new unit to be shipped to me. mcbwg Nov 20, 2022 @ 4:46pm. Receiving Your Steam Deck. Valve was really quick and after 3h I had my DHL shipping label for return. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. That doesn't seem like good design considering the screen is oled. So I soon get my third SteamDeck. With all these steam deck issues and the long wait (after q3) I have literally lost interest and enthusiasm. They received my steam deck today. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. Hey, I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. I still have no update and waiting for a new unit to be shipped to me. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃I believe a portion of Steam Decks have faulty Wireless Cards. TR4N5C3ND3NT • 23 hr. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. - Get an email saying Steam Deck's ready to ship on June 1st. 30/03 -> Valve sent me a new Steam Deck. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. 6 nm APU. Its companion button, on the bottom right, works normally no matter what. Of course, Valve isn’t stocking this $400 handheld gaming PC at Best Buy. However, wife's Steam Deck refuses to boot. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Premium anti-glare etched glass. Contacted support, got RMAed, no problem. I sent it as they told me to two weeks ago. r/SteamDeck. In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was broken. how long have you waited to get your RMA? I. TekSone 512GB - Q4 • 8 mo. Unit arrived at warehouse (Netherlands) on April 4th. This normally takes an additional 1-2 business days, but clearance through customs can sometimes take longer. My Steam Deck which I've only had for a couple of months developed the fan rubbing noise that others have mentioned. Jacob99200 • 1 yr. Unit arrived at warehouse (Netherlands) on April 4th. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. have fun waiting 3 weeks, i'm about to RMA mine for the second time. Just worried I might have to RMA after waiting all this time. Related. The warranty process is fairly lengthy. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. AutoModerator • Additional comment actions. I had an issue with 512GB Steam Deck where L3 button was not registering. Hold Volume+ and press the power button once to boot into BIOS. It is your responsibility to back up stored data before returning your Hardware. I’m documenting this in case you’re curious how long it takes to. Steam Deck works great for few months but it starts having similar issues again. You also need to reset the OS. And just like its. how long have you waited to get your RMA? I. 5% and 3% dead on arrival, with lower priced hardware having higher failure rates. However, you now have the option of getting out of. Once in the BIOS menu, unplug the power supply. ) Push and hold the motherboard from the bottom towards the power button. Choose Battery storage mode, and confirm. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. Sadly, when I got mine, I had a bunch. delivery. should i just RMA this or is there anything I can do to fix it easily without breaking warranty? Showing 1 - 12 of 12 comments. The failure rate for the first year is as much as 5%. 52 minutes ago #8,057 Zulith said: Figures. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. Make sure the white LED is on. 07. Haptic motors are in phones. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). So. Right now me and Valve we are desperate trying to get the Steam Deck back from them. . It specifies when you can anticipate finalizing your order if you put down a $5 deposit. Steam initiated an RMA. L! My second Steam Deck developed the ' black screen of death ' fault after 5 days use, so I got onto Steam support, and they quickly arranged an RMA. Go down to Hardware section and select Model/Serial Numbers. darth miike Apr 30, 2022 @ 12:22pm. 25 pm. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Soldering it is really easy. We don't have additional details to provide at this time. I still have no update and waiting for a new unit to be shipped to me. See more posts like this in r/SteamDeck. STEAM DECK RMA nightmare due to dying battery. So today i received a 512 GB replacement SSD. If your device is out of warranty, the company will offer to fix it up. The Steam Deck is a handheld, portable gaming console made by Valve. 6 nm APU. We are happy to announce today that our new Steam Deck repair centers are now open. Posted: Jun 24, 2023. Total time was about 2 weeks. 64 GB Steam Deck to Germany 22/03 purchased 24/03 shipped with GLS 28/03 shipped by GLS to the UK because who knows why 30/03 now says it gonna be shipped back to ValveSteam Deck OLED Available Now! Make Your OLED Dreams Come True!. I still have no update and waiting for a new unit to be shipped to me. Either way, don't be surprised if a few days go by before you hear back from the support team. 2. Step One: Remove The Back Cover Of The Steam Deck. Unit arrived at warehouse (Netherlands) on April 4th. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. drop off, to 02. Applied updates and all that jazz. People kill people in this world, sell children, your not fucked up for fibbing a bit on how exactly your device broke to stay within warranty. We apologize for the inconvenience. or maybe glue a chain that you can link to a backpack or something. The Steam Deck is a handheld, portable gaming console made by Valve. I likely have more repair experience than most technicians at their depot (30+ years). Steam initiated an RMA. ago. Yes, for the record I have tried rubbing alcohol. Include the following items inside the box: RMA instruction sheet, bar code up. Wonderful, thank you. I still have no update and waiting for a new unit to be shipped to me. Within the month of your use makikita mo naman na siguro if may factory defect yung unit. ago. Aspiring_Gh0st. 2 2230 SSD separately, and prices right now are sky-high due to demand. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. Seems like an RMA is inevitable and all the time and resources I have spent so far are more wasteful. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. These orders will start shipping on December 17th. Charger, deck, case, microfiber, etc. Received my RMA label 8/2 after going through troubleshooting sent it out same day. r/SteamDeck. my Steam Deck stopped charging after connecting it to an USB Hub. The glue between those layers is supposed to be strong enough to keep it from forming those bubbles in the first place, so air bubbles can't exactly move freely. Steam initiated an RMA. Repairs for issues covered by warranty are free of charge. Looking at the Steam Deck product. New unit was like 2 days faster. Let me know if you still need help. Those RMA'ing Decks have see around the same turn around times. I spent a lot of time troubleshooting and trying my own solutions to avoid RMAing but the RMA procedure ended up being pretty good for me. I already contacted Steam Support so please don't comment telling me to do it. If your device is out of warranty, the company will offer to fix it up. Last edited by @R+5; May 27, 2022 @ 11:08am #2. Steam initiated an RMA. unfortunately, the left bumper doesn’t click or register when pressed from the side, and a part of the left trackpad has weak response compared to the right trackpad. Now they request very personal information like full phone number and address. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. 4. - My download speed is perfectly fine. 7. Hi all, I just wanted to vent out my frustrations with the Steam Deck and the issues I've run into while using this device. Still running fine no issues. but nothing so far. Also had to RMA. . Please let us know if you're still having any issues after exploring this. ago. Leave it charging for a while and try again. I still have no update and waiting for a new unit to be shipped to me. Print the shipping label and place it on the exterior of the box. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. My steam deck had a left stick issue. On the other hand, the buttons on the Q2 Deck felt mushy. As an extra precaution, Valve recommends putting your Steam Deck into battery storage mode within the BIOS before starting any. 5/23 - FedEx delivered the RMA to Valve. - RMA process gets started on May 17th. Just to add, just buy steam deck locally i think yung game one at game extreme may 1 month replacement warranty. I still have no update and waiting for a new unit to be shipped to me. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. I'm from Germany, and this goes too far for initiating an RMA process. The b button got stuck I'd say 30% of the time after a week of use and the leftside buttons on the back where supereasy to press which happened accidently as a result. 2. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. Steam Deck - STORE COMMUNITY About SUPPORT Install Steam login | language Store Page. • 5 mo. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. I still have no update and waiting for a new unit to be shipped to me. Also, I bought this Deck (256GB) second-hand. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. There's a good chance they'll take care of it because that's an exceptional. Make sure your Steam Deck is off and plug it in using the charger. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. -3. Please provide details about your issue. Premium anti-glare etched glass. Steam shipped replacement 11/05/2022 Will update on if it's a new. how long have you waited to get your RMA? I am based in Germany. Hi Friends. Time before freeze is totally random, running from a few minutes to a few hours. Steam Deck with serial number xxxxxxxxxxxxx, placed. Reset unit to factory default settings. Careful, you gotta remove the aluminum foil sticker a bit to. Not a major issue but one that annoyed because of the price spent on the deck. Most people who had to RMA are simple waiting 2 weeks to a month and getting a replacement, which functions. The worst RMA Experience. My Steam Deck had an issue with the battery not charging past 53%. On the Steam Deck, select your profile picture in the top-right corner > select "Account Details" > select "Devices" > select your Steam Deck > scroll down to the Fan Manufacturer details. I had to RMA AGAIN. my Steam Deck stopped charging after connecting it to an USB Hub. 4" Diagonal display size. Once in the BIOS menu, unplug the power supply. Valve already has my address, so there is no business for a support. Steam initiated an RMA. • 10 mo. Rumble motors are in controllers like Xbox or playstation. Unit arrived at warehouse (Netherlands) on April 4th. Unit arrived at warehouse (Netherlands) on April 4th. saying they had ordered a repair part- no reference to a ticket number, item description. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. Bought a deck from Ebay about 6 months ago, worked fine until it ran into SOC throttling issues. 1. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. 4. It's like any other product or store you have ever bought anywhere. It only works if you press the middle of the bumper. On July 15, Valve officially revealed its long-rumored handheld gaming PC, called the Steam Deck. 1. Options. (Left-to Top, Right-to Right/Top - see Picture ). My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. Photo by Sean Hollister / The Verge. how long have you waited to get your RMA? I. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. the first steam deck had a faulty fan which made a rumbly. These orders will start shipping on December 17th. Picture of biggest spot. if the first one is defective, id rather give them a year to. Go down and select Devices. ago. That is completely unacceptable as far as I'm concerned. sawsac 64GB • 1 yr. 21: I received broken steam deck and contacted steam support. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. Check to make sure you've included everything, including the RMA form. Requested an RMA Thursday 19th, received RMA email Friday 20th. ago. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. great. Bad RMA experience - UK. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. I had a RMA a TV and it was 3. Step 1: Open up the steam deck by removing all 8 screws. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. STEAM DECK RMA nightmare due to dying battery. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. 1TB NVMe SSD. com my Steam Deck stopped charging after connecting it to an USB Hub. I don't want to RMA. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". 1 year manufacturer warranty that covers defects. kiwii4k • 1 day ago. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. I know burn in takes extreme scenarios. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. #1. It reached the return center on August 5th and support said it had finished processing on August 9th. One in 1000 neediing an RMA is an acceptable. Have the RMA paperwork in the box as the first thing support would look at when opening it. © 2023 Valve Corporation. Steam Deck OLED Available Now! Make Your OLED Dreams Come True!. Select your issue to review troubleshooting information and contact Steam Support if necessary. . my Steam Deck stopped charging after connecting it to an USB Hub. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. maybe you could have them send you a new right joystick module rather. 14 day buyers remorse return policy. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Using the D-Pad and A to select, navigate to "Setup Utility". 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. You should see the Steam Deck power off, and the power LED will blink three times to. how long have you waited to get your RMA? I am based in Germany.